Find what you're seeing in the table below and follow the link to the fix. Most problems people report come from being signed in to a different account than the one that paid, so if you've just bought a plan and something is still locked, start with Account & Access.
Paid but still locked
| What you're seeing | Go to |
|---|---|
| I paid but the dashboard shows Free or No Access | Dashboard shows Free |
| The Chrome extension is still locked after I bought a plan | Chrome extension still locked |
| NexLev MCP says I'm on the Free plan or access is denied | MCP shows the Free plan |
| My API key (n8n or the API) is denied | API key is denied |
Other issues
| What you're seeing | Go to |
|---|---|
| Channel Tracker is locked but I have Niche Finder or an extension plan | Channel Tracker needs two plans |
| My NexLev MCP quota is lower than I expected | Quota is lower than expected |
| My YouTube channel isn't showing in Analytics | Channel isn't showing |
Still stuck?
Email contact@nexlev.io with:
- the email address you signed in with
- the email address on your Stripe receipt, if different
- which product you're using (dashboard, Chrome extension, MCP, n8n or API)
- the exact error message or a screenshot