You've paid for a plan, but NexLev still shows Free, No Access or a lock icon. Almost always, you're signed in to a different NexLev account from the one that paid.
Find your issue
| What you're seeing | Fix |
|---|---|
| You paid, but the dashboard shows Free or No Access | Dashboard Shows Free After Paying |
| You bought a plan, but the NexLev Chrome extension still shows its features as locked | Chrome Extension Still Locked After Purchase |
| NexLev MCP says you're on the Free plan, or returns "access denied", even though you've paid | NexLev MCP Shows the Free Plan |
| An API key you use for n8n or the NexLev API returns "access denied", or acts as if you have no plan | API Key Is Denied |
Still stuck?
Email contact@nexlev.io with your sign-in email, the email on your Stripe receipt, and a screenshot of what's locked.