# Plans & Features

> Channel Tracker is locked even though you have Niche Finder or a Chrome extension plan. It needs both.

Section: Troubleshooting  
Canonical page: /docs/troubleshooting/plans-and-features

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If a feature is locked and you're sure you're signed in to the right account (see [Dashboard Shows Free After Paying](/docs/troubleshooting/account-access/dashboard-shows-free)), check here what your plan covers.

## Channel Tracker needs two plans

**You see:** Channel Tracker is locked, even though you have Niche Finder or a Chrome extension plan.

**Why:** Channel Tracker unlocks only when your account has **both** Niche Finder access **and** a Chrome extension plan (Lite, Premium or Pro). Either one alone isn't enough. NexLev Pro includes both.

**Fix:** click **Unlock Now** on the Channel Tracker lock screen and add the plan you're missing.

## Still stuck?

Email <contact@nexlev.io> with your sign-in email, the email on your Stripe receipt, and a screenshot of what's locked.