# Troubleshooting

> Find the fix for common NexLev problems: paid plans that still show locked, MCP access, Channel Tracker, MCP quota and connecting your YouTube channel.

Section: Troubleshooting  
Canonical page: /docs/troubleshooting/overview

---

Find what you're seeing in the table below and follow the link to the fix. Most problems people report come from being **signed in to a different account than the one that paid**, so if you've just bought a plan and something is still locked, start with [Account & Access](/docs/troubleshooting/account-access).

## Paid but still locked

| What you're seeing                                         | Go to                                                                                         |
| ---------------------------------------------------------- | --------------------------------------------------------------------------------------------- |
| I paid but the dashboard shows Free or No Access           | [Dashboard shows Free](/docs/troubleshooting/account-access/dashboard-shows-free)             |
| The Chrome extension is still locked after I bought a plan | [Chrome extension still locked](/docs/troubleshooting/account-access/chrome-extension-locked) |
| NexLev MCP says I'm on the Free plan or access is denied   | [MCP shows the Free plan](/docs/troubleshooting/account-access/mcp-shows-free-plan)           |
| My API key (n8n or the API) is denied                      | [API key is denied](/docs/troubleshooting/account-access/api-key-denied)                      |

## Other issues

| What you're seeing                                                     | Go to                                                                                                       |
| ---------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- |
| Channel Tracker is locked but I have Niche Finder or an extension plan | [Channel Tracker needs two plans](/docs/troubleshooting/plans-and-features#channel-tracker-needs-two-plans) |
| My NexLev MCP quota is lower than I expected                           | [Quota is lower than expected](/docs/troubleshooting/mcp#quota-is-lower-than-expected)                      |
| My YouTube channel isn't showing in Analytics                          | [Channel isn't showing](/docs/troubleshooting/youtube-channel#channel-isnt-showing)                         |

## Still stuck?

Email <contact@nexlev.io> with:

- the email address you signed in with
- the email address on your Stripe receipt, if different
- which product you're using (dashboard, Chrome extension, MCP, n8n or API)
- the exact error message or a screenshot