# NexLev MCP Shows the Free Plan > NexLev MCP says you're on the Free plan or returns access denied after you paid. Reconnect it with the Google account that holds your plan. Section: Account & Access Canonical page: /docs/troubleshooting/account-access/mcp-shows-free-plan --- ## What you see NexLev MCP says you're on the Free plan, or returns "access denied", even though you've paid. ## Why it happens When you connect NexLev MCP in Claude or ChatGPT, it connects to a Google account in your browser profile. If only one Google account is signed in, it connects that one automatically. If there are several, it connects whichever one you choose. Either way, it may not be the account you bought NexLev with. You don't need to be signed in to the NexLev dashboard to connect. The connection only depends on the Google account used when you connect. ## How to fix it Choose the AI assistant you connected NexLev MCP to. ### Claude #### Step 1: Disconnect NexLev if it's connected to the wrong account If NexLev is already connected in Claude with an account that has no NexLev subscription, disconnect it first. If you haven't connected NexLev yet, skip to [Step 2](#step-2-click-connect). Open Claude **Settings** and go to **Connectors**. ![Claude Settings with Connectors highlighted in the sidebar](/images/documentation/troubleshooting/account-access/claude-mcp/claude-settings-connectors.png) Choose **Nexlev** from your connectors. ![Claude Connectors list with the Nexlev connector highlighted](/images/documentation/troubleshooting/account-access/claude-mcp/claude-connectors-list.png) Click **Disconnect**. ![Nexlev connector settings in Claude with the Disconnect button highlighted](/images/documentation/troubleshooting/account-access/claude-mcp/claude-disconnect-nexlev.png) #### Step 2: Click Connect If NexLev isn't in your connectors list, add it first by following **Steps 1–3** of the Claude setup in the MCP Quickstart. Then open **Nexlev** in **Settings → Connectors** and click **Connect**. ![Nexlev connector in Claude showing You're not connected to Nexlev yet, with the Connect button](/images/documentation/troubleshooting/account-access/claude-mcp/claude-connect-button.png) What happens next depends on how many Google accounts are signed in to your browser profile. NexLev connects to that account **automatically**. You won't see an account picker. To check whether that account has a NexLev subscription or is a free account, [sign in to dashboard.nexlev.io](https://dashboard.nexlev.io) with it and check whether it has an active subscription (see [how to check your plan](/docs/troubleshooting/account-access/chrome-extension-locked#step-2-check-the-dashboard-shows-the-plan-you-bought)). If it's a free account, [disconnect NexLev](#step-1-disconnect-nexlev-if-its-connected-to-the-wrong-account), add your purchase account to the browser profile, and connect again. You'll then get the account picker from Scenario 2. Google asks you to **Choose an account**. Pick the account you bought your NexLev subscription with. ![Google's Choose an account screen listing several Google accounts](/images/documentation/shared/sign-in/account-picker-screen.png) > **Tip:** **Not sure which account you bought NexLev with?** [Sign in to > dashboard.nexlev.io](https://dashboard.nexlev.io) with the account you're > about to pick and check whether it has an active subscription (see [how to > check your > plan](/docs/troubleshooting/account-access/chrome-extension-locked#step-2-check-the-dashboard-shows-the-plan-you-bought)). Once NexLev is connected, finish the setup from **Step 5** of the Claude setup. ### ChatGPT #### Step 1: Uninstall NexLev if it's installed with the wrong account If NexLev is already installed in ChatGPT with an account that has no NexLev subscription, uninstall it first. If you haven't added NexLev yet, skip to [Step 2](#step-2-add-nexlev-and-connect). In ChatGPT, click your profile in the bottom-left corner and choose **Settings**. ![ChatGPT profile menu with Settings highlighted](/images/documentation/mcp/chatgpt-open-settings.png) In the Settings sidebar, under **Integrations**, select **Plugins**. ![ChatGPT Settings with Plugins highlighted under Integrations in the sidebar](/images/documentation/mcp/chatgpt-settings-plugins.png) Choose **Nexlev** from your installed plugins, then click **Uninstall**. ![Nexlev plugin page in ChatGPT with the Uninstall button highlighted](/images/documentation/troubleshooting/account-access/chatgpt-mcp/chatgpt-uninstall-nexlev.png) #### Step 2: Add NexLev and connect Add NexLev again by following **Steps 2–7** of the ChatGPT setup in the MCP Quickstart. A **Connect Nexlev** window then opens. Click **Connect Nexlev**. ![ChatGPT's Connect Nexlev window with the Connect Nexlev and Cancel buttons](/images/documentation/mcp/chatgpt-connect-nexlev.png) What happens next depends on how many Google accounts are signed in to your browser profile. NexLev connects to that account **automatically**. You won't see an account picker. To check whether that account has a NexLev subscription or is a free account, [sign in to dashboard.nexlev.io](https://dashboard.nexlev.io) with it and check whether it has an active subscription (see [how to check your plan](/docs/troubleshooting/account-access/chrome-extension-locked#step-2-check-the-dashboard-shows-the-plan-you-bought)). If it's a free account, [uninstall NexLev](#step-1-uninstall-nexlev-if-its-installed-with-the-wrong-account), add your purchase account to the browser profile, and connect again. You'll then get the account picker from Scenario 2. Google asks you to **Choose an account**. Pick the account you bought your NexLev subscription with. ![Google's Choose an account screen listing several Google accounts](/images/documentation/shared/sign-in/account-picker-screen.png) > **Tip:** **Not sure which account you bought NexLev with?** [Sign in to > dashboard.nexlev.io](https://dashboard.nexlev.io) with the account you're > about to pick and check whether it has an active subscription (see [how to > check your > plan](/docs/troubleshooting/account-access/chrome-extension-locked#step-2-check-the-dashboard-shows-the-plan-you-bought)). ## Still stuck? Email with your sign-in email, the email on your Stripe receipt, and a screenshot of what's locked.