# Dashboard Shows Free After Paying

> You paid for NexLev but the dashboard shows Free or No Access. You're signed in with a different Google account from the one you bought NexLev with.

Section: Account & Access  
Canonical page: /docs/troubleshooting/account-access/dashboard-shows-free

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## What you see

You paid, but the dashboard shows Free or No Access.

## Why it happens

You're signed in to the dashboard with a different Google account from the one you bought NexLev with. Each Google account is a separate NexLev account, so your plan only shows on the account that paid.

## How to fix it

### Step 1: Check which account you're signed in with

Click your profile picture in the top-right corner of the dashboard. The menu shows the account you're signed in with and its plan. Your plan also appears next to the **NexLev logo** in the top-left corner.

![NexLev dashboard with the PRO plan badge next to the logo and in the profile menu](/images/documentation/troubleshooting/account-access/chrome-extension/dashboard-plan-badge.png)

If it shows the plan you bought, for example **LITE** or **PRO**, you're on the right account. If it doesn't, you're signed in with a different account. Continue to Step 2.

### Step 2: Sign out and sign in with the account that paid

Click **Logout** in the profile menu. Then sign in at [dashboard.nexlev.io](https://dashboard.nexlev.io) and click **Continue with Google**. What happens next depends on how many Google accounts are signed in to your browser profile.

![NexLev dashboard sign-in screen with the Continue with Google button highlighted](/images/documentation/shared/sign-in/continue-with-google.png)

Clicking **Continue with Google** signs you in to the dashboard with that account **straight away**. You won't see an account picker.

If that account isn't the one you bought NexLev with, add your purchase account to the browser profile, then sign in again and you'll get the account picker from Scenario 2.

Google asks you to **Choose an account**. Pick the account you bought NexLev with.

![Google's Choose an account screen listing several Google accounts](/images/documentation/shared/sign-in/account-picker-screen.png)

> **Tip:** **Not sure which account you bought NexLev with?** Check your Stripe billing
> email. The address it was sent to is the account your plan belongs to.

### Step 3: Check the plan again

Once you're signed in, check the plan next to the NexLev logo and in your profile menu, as in [Step 1](#step-1-check-which-account-youre-signed-in-with). It should now show the plan you bought.

## Still stuck?

Email <contact@nexlev.io> with your sign-in email, the email on your Stripe receipt, and a screenshot of what's locked.