# Chrome Extension Still Locked After Purchase

> You bought a NexLev plan but the Chrome extension is still locked. The extension is signed in to a different account; here's how to switch.

Section: Account & Access  
Canonical page: /docs/troubleshooting/account-access/chrome-extension-locked

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## What you see

You bought a plan, but the NexLev Chrome extension still shows its paid features as locked.

## Why it happens

The extension has its own sign-in, separate from the dashboard. It can be signed in to a different NexLev account from the one that paid, even in the same browser.

## How to fix it

### Step 1: Sign in to the dashboard with the account that paid

Go to [dashboard.nexlev.io](https://dashboard.nexlev.io) in the same Chrome profile you use the extension in, and sign in with the account you bought NexLev with. Click **Continue with Google**. What happens next depends on how many Google accounts are signed in to your Chrome profile.

![NexLev dashboard sign-in screen with the Continue with Google button highlighted](/images/documentation/shared/sign-in/continue-with-google.png)

Clicking **Continue with Google** signs you in to the dashboard with that account **straight away**. You won't see an account picker.

Make sure that account is the one you bought NexLev with. If it isn't, add your purchase account to the Chrome profile, then sign in again and you'll get the account picker from Scenario 2.

Google asks you to **Choose an account**. Pick the account you bought NexLev with.

![Google's Choose an account screen listing several accounts, to continue to NexLev Extension](/images/documentation/shared/sign-in/account-picker-screen.png)

> **Tip:** **Not sure which account you bought NexLev with?** Check your Stripe billing
> email. The address it was sent to is the account your plan belongs to, so
> choose that one.

### Step 2: Check the dashboard shows the plan you bought

Once you're signed in, make sure the dashboard shows the package you bought. You'll see your plan in two places:

- next to the **NexLev logo** in the top-left corner
- in your **profile menu**: click your profile picture in the top-right corner, and the plan appears next to your name

If you bought **Lite**, it should say **LITE**. If you bought **Pro**, it should say **PRO**.

![NexLev dashboard with the PRO plan badge next to the logo and in the profile menu](/images/documentation/troubleshooting/account-access/chrome-extension/dashboard-plan-badge.png)

If you don't see the plan you bought, you're signed in to a different account. Sign out and go back to [Step 1](#step-1-sign-in-to-the-dashboard-with-the-account-that-paid).

### Step 3: Sign in from the extension popup

Click the **NexLev icon** in your Chrome toolbar to open the extension popup, then click **Continue with Google**.

![NexLev extension popup with the Continue with Google button highlighted](/images/documentation/troubleshooting/account-access/chrome-extension/extension-sign-in-popup.png)

### Step 4: Check the email and click Login to Extension

A **Login to Extension** window opens. Under **You are logging in as**, it shows the email you're signing in with.

Make sure it's the **same email you bought your subscription with**, then click **Login to Extension**. This signs you in to the NexLev Chrome extension.

![Login to Extension window showing the email you are logging in as, with the Login to Extension button highlighted](/images/documentation/troubleshooting/account-access/chrome-extension/login-to-extension-dialog.png)

If it shows a different email, close the window, sign out of the dashboard and go back to [Step 1](#step-1-sign-in-to-the-dashboard-with-the-account-that-paid).

### Step 5: Check the extension shows your plan

Open the extension popup again. Beneath your name, check that it shows the plan you bought, for example **Pro Plan** if you bought Pro or **Lite Plan** if you bought Lite.

![NexLev extension popup showing Pro Plan beneath the user's name](/images/documentation/troubleshooting/account-access/chrome-extension/extension-plan-name.png)

## Still stuck?

Email <contact@nexlev.io> with your sign-in email, the email on your Stripe receipt, and a screenshot of what's locked.