# API Key Is Denied > Your NexLev API key returns access denied in n8n or the NexLev API. Keys belong to the account that created them; revoke the old key and create a new one on your paid account. Section: Account & Access Canonical page: /docs/troubleshooting/account-access/api-key-denied --- ## What you see An API key you use for n8n or the NexLev API returns "access denied", or acts as if you have no plan. ## Why it happens API keys belong to the NexLev account that created them. A key made while you were signed in to another account doesn't carry your paid plan. Each account can have **only one active API key** at a time, so you need to revoke the current key before you can create a new one. ## How to fix it ### Step 1: Sign in to the dashboard with the account that paid Go to [dashboard.nexlev.io](https://dashboard.nexlev.io) and click **Continue with Google**. What happens next depends on how many Google accounts are signed in to your browser profile. ![NexLev dashboard sign-in screen with the Continue with Google button highlighted](/images/documentation/shared/sign-in/continue-with-google.png) Clicking **Continue with Google** signs you in to the dashboard with that account **straight away**. You won't see an account picker. Make sure that account is the one you bought NexLev with. If it isn't, add your purchase account to the browser profile, then sign in again and you'll get the account picker from Scenario 2. Google asks you to **Choose an account**. Pick the account you bought NexLev with. ![Google's Choose an account screen listing several Google accounts](/images/documentation/shared/sign-in/account-picker-screen.png) > **Tip:** **Not sure which account you bought NexLev with?** Check your Stripe billing > email. The address it was sent to is the account your plan belongs to. ### Step 2: Check the dashboard shows the plan you bought Once you're signed in, check the plan shown next to the **NexLev logo** in the top-left corner, and in your profile menu in the top-right corner. ![NexLev dashboard with the PRO plan badge next to the logo and in the profile menu](/images/documentation/troubleshooting/account-access/chrome-extension/dashboard-plan-badge.png) The NexLev API and n8n need **NexLev Pro** or the **n8n Pro** package. If you don't see the plan you bought, you're signed in to a different account. Sign out and go back to [Step 1](#step-1-sign-in-to-the-dashboard-with-the-account-that-paid). ### Step 3: Open Manage API Keys In the dashboard sidebar, click **Nexlev API**. ![NexLev dashboard sidebar with Nexlev API highlighted](/images/documentation/troubleshooting/account-access/api-key/dashboard-nexlev-api-menu.png) Then open **API Keys & Docs → Manage API Keys**. [Open Manage API Keys](https://dashboard.nexlev.io/nexlev-api/manage-api-key) ![Nexlev API overview page with Manage API Keys highlighted in the sidebar](/images/documentation/troubleshooting/account-access/api-key/nexlev-api-overview.png) ### Step 4: Revoke your active key Your keys are listed with their status. Only one can be **Active**; older keys show as **Revoked**. ![Manage Your API Keys page listing one Active key and several Revoked keys](/images/documentation/troubleshooting/account-access/api-key/manage-api-keys-status.png) Click **Details** on the **Active** key. ![API keys list with the Details button highlighted on the Active key](/images/documentation/troubleshooting/account-access/api-key/manage-api-keys-details.png) Click **Revoke Key**. ![API key details page with the Revoke Key button highlighted](/images/documentation/troubleshooting/account-access/api-key/revoke-api-key.png) If you don't have an active key, skip to Step 5. ### Step 5: Create a new API key Go back to the **Nexlev API** overview page and click **Create API Key**. [Create API Key](https://dashboard.nexlev.io/nexlev-api/create-api-key) ### Step 6: Replace the old key Use the new key everywhere you used the old one: - **n8n:** open your NexLev credential and paste the new key into the **API Key** field. See [Configure Authentication](/docs/n8n/quickstart#step-2-configure-authentication) in the n8n Quickstart. - **NexLev API:** send the new key in the `Authorization` header. See [Authentication](/docs/api/authentication#request-header). > **Warning:** **A new key doesn't reset your quota.** Your usage carries over when you > revoke a key and create another one. If you've used up your quota and you're > on the [n8n Pro > package](https://dashboard.nexlev.io/nexlev-api?required_n8n_pro_access=true), > turn on **pay as you go** in [Account settings → > Credits](https://dashboard.nexlev.io/account-settings?tab=credits) to keep > using the NexLev API beyond your quota. ## Still stuck? Email with your sign-in email, the email on your Stripe receipt, and a screenshot of what's locked.